We ship Monday to Friday (excluding holidays). Orders cleared before 11:00 am EST Monday to Friday will be shipped that same day.
Orders cleared after 11:00 am EST or on weekends will be shipped the next business day.
Note: The speed at which we are able to process and ship your order depends on the accuracy and validity of the credit card
and credit card billing address and, if supplied, alternate shipping address information supplied during checkout. Erroneous information
or alternate shipping addresses information that cannot be validated will result in your order being delayed or declined.
We ship primarily by Canada Post although UPS or other couriers may be used under special circumstances. All orders are shipped fully
insured and in some cases requiring a signature for release.
Orders will typically arrive to you within 1 to 6 business days from the ship date. Customers in Ontario should receive their
order within 1 or 2 days. Customers on the west and east coasts and customers in the contiguous United States can expect to
receive their orders within 3 to 6 business days. Customers in the Northwest Territories, Nunavut, Yukon, Alaska and Hawaii can
expect to receive their orders within 6 to 11 business days, however sometimes it may take a bit longer.
You will be provided with a tracking number upon shipment of your order so you will be able to track it from the moment it
leaves our hands.
Note to US customers: the tracking number provided does not offer real-time tracking and will show only date
of shipment and date of delivery.
At this time we offer only FREE Expedited shipping on all orders within Canada and the United States.
Generally speaking you should always provide the exact billing address of the credit card you choose to use to make payment
as the shipping address for your order. This will ensure the fastest possible processing of your order. Orders being shipped to
"alternate" addresses will be subject to additional scrutiny and will be declined unless we are certain no fraudulent
activity is occuring.
Note: Many credit card companies now allow you to add a second "alternate" address to your credit card account
such as your work or place of business. This will allow you to provide either your main billing address or your alternate
shipping address when making online purchases and have both addresses successfully pass the address verification security check.
You should be able to call your credit card company and have your alternate address activated right away.